Some orders experiencing minor shipping delays - LEARN MORE

Frequently Asked Questions:

Payment

What payment methods do you accept?

Payment Methods Accepted:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • PayPal Credit (Financing)
  • Affirm Financing
  • ShopPay
  • Apple Pay
  • Google Pay

Where is my refund?

We aim to process refunds within 3 days of an item being returned to us. Please note, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

If your looking to cancel an order after it has been placed, the refund will take longer if your order has already been processed with the warehouse. In that case, we would need to make sure the order doesn't get shipped and is canceled.

Please see refund policy for more information

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@garagereserve.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if the product is out of stock, on backorder, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Prior to canceling orders that are out of stock or on backorder, we'll contact you with possible alternatives or give you the estimated date it will be available. 

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@garagereserve.com, we may be able to cancel your order before it’s processed.

Please see our refund policy for more information

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Shipping times vary from 1-3 days and devliery time vareis from 3-10 days for most product on our store. When purchasing a product the estimated delivery time frame is displayed at checkout.

If the item ordered is out of stock or on backorder, we will contact you with the date it should be available and alternatives that you could choose. 

Please see our Shipping Policy for more information.

What countries do you ship to?

We ship to the lower 48 USA. If you would like a product delivered elsewhere please contact us directly to see if its even possible for that product and the shipping cost. 

How much is shipping?

We offer free shipping for orders over $499.99. 

 

What should I know about Freight LTL Shipment?

  1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
  4. Please make sure the phone number you entered at checkout is a good number to contact you at.
  5. Don't screen your calls until your item has been delivered. 
  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

  • Carton damage requires visual inspection of contents of the unit. 
  • GarageReserve.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify GarageReserve.com immediately. 
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

  • Refuse shipment
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify GarageReserve.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@garagereserve.com

 

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Returns

Can I return my order/product?

You can absolutely return your item to us.

Please see return policy for more infomation on this process.

Misc

Do you sell gift cards?

Yes, we do.

These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. You may purchase gift cards here.

Warranty

Do the products come with warranty?

Most of our products come with warranty if the manufacture includes it.

Please see warranty information on our Warranty Policy Page.

NewAge Garage Cabinets

Whats the difference between the NewAge Pro Series and the Bold Series Garage Cabinets?

I went ahead and wrote some differences between them as well as our recommendation & a PDF that goes a bit more in-depth into it:


Bold Series:
Cheaper (Price-wise)
24-gauge steel
Up to 800lbs
Perfect for compact garages because the cabinets in this series are smaller in width, depth, and height
Bold is up to 18 inches deep
Shelves are adjustable in 8" increments
Shelves hold unto 150 lbs (per shelf)

Pro Series:
More expensive (Price-wise)
18-gauge steel
Up to 1,000lbs
Generally larger cabinet
Perfect for larger garages because the cabinets in this series are larger in width, depth, and height. They can store more.
Max of 24 inches deep
You can Adjust Shelves 1” increments
Shelves hold unto 300 lbs (per shelf)
Soft-close doors
Both come with a Limited Lifetime Warranty

Our recommendation: It really depends on your space and budget. If budget isn't an issue, then if you have a larger garage go with the Pro Series. If your garage is smaller go with the Bold series. If you're looking for the best of the best, go with the pro. All the dimensions for products are located in the product descriptions to ensure they fit in your garage space before ordering.