We are open Monday-Friday 9:00am - 5:00pm CST. Like many others, we are generally closed on major holidays. However, if you email us or live chat, we'll try getting back to you ASAP whether its the weekend or the holidays.
If you would like to place orders by phone, call us at (800) 695-3157
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.
You will receive an immediate order confirmation and and once it passes for our fraud system we'll send your order out.
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.
We will immediately process your order once your payment passes for fraud and you will receive an email confirming your order has shipped once it leaves the warehouse.
If an item goes out of stock or have longer shipping times, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
After placing your order, you'll receive an order confirmation message to the email address you provide to us during checkout. Please be sure to enter your email address correctly to ensure you not only recieve your order confirmation but other emails from us.
We do not charge sales tax anywhere outside of Wisconsin. This can save you hundreds of dollars compared to ordering elsewhere. We are legally registered in Wisconsin.
Payment is taken at the time of ordering. We do not keep any payment information on file.We strongly believe this keeps our business and customers well protected. If at any time you would like to cancel or return your order we are able to credit your card or PayPal account.
Contact support@garagereserve.com or send a live chat message. As long as the item has not shipping or started production we can easily cancel your order, but there will be a 5% cancellation fee. If we have already sent the order to the warehouse/factory/brand, note there will be a 15% restocking fee. If the order has already shipped please refer to our refund policy and the brands refund policy on our website
Yes we do! We currently offer financing through PayPal. You have either a choice of 6 Months No Interest or slice your payments in 4 with no interest. GarageReserve.com does not choose who gets approved and who doesn't. If you would like to learn more about financing click here.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Currently all NewAge purchases typically have a 1-3 business day confirmation time and 1-3 week lead time. You will receive an email from our support team regarding your order and internal NewAge Tracking number to see where you order is at. If you have ordered a product that is out of stock or would like to place an order for a product that is out of stock. NewAge has a lead time of 10-14 weeks.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Free shipping includes curbside delivery. Curbside delivery means the delivery truck will lower the item from truck level with a lift gate to ground label at your curb. If threshold or inside delivery is needed their will be an additional fee upwards to $500+.
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If the product you ordered has longer than usual shipping times, we'll send an email out confirming you still want to order.
If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-4 business days from the date of your order.
We will send you the tracking information within 24 hours to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
We do not offer Cash On Delivery.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Please inspect the packaging of your items when they arrive.If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged. If your item(s) do arrive damaged, please send photos to support@garagereserve.com and we will process an insurance claim on your behalf.
GarageReserve.com is committed to providing the best customer service in the Garage industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
You must notify us of your intent to return within 30 days of delivery date.
There is a 15% restocking fee.
Our return policy applies to cancellations made after an item has been physically shipped, refusal at the time of delivery or products that are already in production
We will refund the product price minus any applicable fees and charges.
Original shipping charges are non-refundable.
You are responsible for any return shipping charges.
Refunds will be applied to the same payment method used when original purchase was made.
The Brands Return Policy also applies. Please click "Ready Return Policy" link below to read more.
Contact support@garagereserve.com or send a live chat message. As long as the item has not shipping or started production we can easily cancel your order, but there will be a 5% cancellation fee. If we have already sent the order to the warehouse/factory/brand, note there will be a 15% restocking fee. If the order has already shipped please refer to our refund policy and the brands refund policy on our website
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
Carton damage requires visual inspection of contents of the unit.
GarageReserve.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify GarageReserve.com immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify GarageReserve.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@garagereserve.com
All NewAge purchases typically have a 1-3 business day confirmation time and 1-3 week lead time. You will receive an email from our support team regarding your order and internal NewAge Tracking number to see where you order is at. If you have ordered a product that is out of stock or would like to place an order for a product that is out of stock, NewAge has a lead time of 10-14 weeks.
Note: Longer times are generally is due to covid restrictions and holidays.
If you would like to know a estimated time for a product please send an email to support@garagereserve.com with the product, variant and your zipcode.
Bold Series: Cheaper (Price-wise) 24-gauge steel Up to 800lbs Perfect for compact garages because the cabinets in this series are smaller in width, depth, and height Bold is up to 18 inches deep Shelves are adjustable in 8" increments Shelves hold unto 150 lbs (per shelf)
Pro Series: More expensive (Price-wise) 18-gauge steel Up to 1,000lbs Generally larger cabinet Perfect for larger garages because the cabinets in this series are larger in width, depth, and height. They can store more. Max of 24 inches deep You can Adjust Shelves 1” increments Shelves hold unto 300 lbs (per shelf) Soft-close doors Both come with a Limited Lifetime Warranty
Our recommendation: It really depends on your space and budget. If budget isn't an issue, then if you have a larger garage go with the Pro Series. If your garage is smaller go with the Bold series. If you're looking for the best of the best, go with the pro. All the dimensions for products are located in the product descriptions to ensure they fit in your garage space before ordering.
